Privacy Policy

Last Updated: May 13, 2026

Welcome to Springfield Tree Experts (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us regarding tree removal, storm cleanup, stump grinding, tree trimming, or related services in Springfield, Missouri and surrounding areas.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you contact Springfield Tree Experts through our website, phone number, or estimate request forms, we may collect information including:

  • Name
  • Phone number
  • Email address
  • Property address
  • Service request details
  • Photos or information you voluntarily submit regarding trees or property conditions

We may also automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referral sources

This information helps us improve website performance, customer service, and scheduling efficiency.

How We Use Your Information

We use collected information to:

  • Respond to estimate requests and customer inquiries
  • Schedule tree service appointments
  • Provide emergency storm response services
  • Communicate regarding ongoing or completed work
  • Improve website functionality and user experience
  • Maintain business records and customer support
  • Protect against fraudulent or unauthorized activity

We do not sell your personal information to third parties.

SMS & Phone Communications

If you contact us by phone or submit your mobile number through our website, we may contact you by call or text message regarding:

  • Appointment scheduling
  • Estimate follow-ups
  • Emergency tree service updates
  • Customer support communication

Message frequency may vary depending on your interaction with us. Standard message and data rates may apply.

You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not send promotional SMS marketing messages without consent.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyze visitor activity.

We may use third-party analytics tools, including services such as Google Analytics, to understand how visitors interact with our website.

You can adjust your browser settings to disable cookies if preferred, although some website features may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business and website, including:

  • Website hosting providers
  • Analytics services
  • Call tracking systems
  • Form processing tools
  • Customer communication platforms

These providers only receive information necessary to perform their services and are expected to protect your information appropriately.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain customer and inquiry information only as long as reasonably necessary for:

  • Business operations
  • Customer communication
  • Legal obligations
  • Recordkeeping purposes

Information no longer required may be deleted or securely removed from our systems.

Your Privacy Rights

You may contact us at any time to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of communications

We will make reasonable efforts to respond to legitimate privacy requests.

Children’s Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised effective date.

Contact Information

Springfield Tree Experts
2700 E Battlefield St
Springfield, MO 65804

Phone: (417) 736-4614

If you have questions regarding this Privacy Policy or your personal information, please contact us directly.